New Potato Technologies Inc

Embedded Systems & Backend Engineer | IT & Network Administrator• June 2022 - Present

Embedded Systems & Backend Engineer:

•Design, develop, and maintain embedded systems across multiple platforms, ensuring seamless integration with backend infrastructures.
•Implement robust and scalable backend solutions to support real-time data processing and embedded device communication.
•Optimize system performance and reliability through efficient firmware development, debugging, and testing.
•Work with communication protocols (e.g., I2C, TCP/UDP, SPI, UART) to enable secure and efficient data exchange between devices and cloud services.

IT & Network Infrastructure Management:

•Manage IT operations, including server administration, virtualization, and cloud-based infrastructure, ensuring high availability and security.
•Oversee network design, deployment, and administration, optimizing performance and security across hardware, domains, and DNS configurations.
•Implement and maintain cybersecurity measures, including firewalls, intrusion detection, and access control policies.
•Troubleshoot and resolve system and network issues, minimizing downtime and improving overall efficiency.

BSS/OSS Internship Reeds Jewelers

Business Support System/Operations Support System • March 2022 - June 2022

• This internship is a bit of a jack of all trades position. I have been responsible for everything from distribution groups, hardware repair and diagnostics, to troubleshooting app deployment.
• Responsible for immediate resolution of customer facing IT issues.
• Office 365 Admin Management
• Windows Active Directory
• Cisco Meraki
• Power Automate and Sharepoint

OneSupport

L1.5 Tech Specialist • June 2020 - June 2022

• Responsible for onboarding, training, and monitoring of new representatives
• Coaching the team on best practices and the quickest way to troubleshoot and resolve customer concerns
• Team’s dedicated internal tech support resolving authentication, software, and hardware issues
• Troubleshooting and resolving customer complaints on all tech-related issues, including P.O.T.S./V.O.I.P. phones, I.P.T.V. /hybrid fiber-coaxial television, computers, internet, and hardware

Office Depot

Assistant Manager • Jan 2019 - May 2020

• Supervised the technology and furniture departments’ sales goals
•Managed the computer repair department which includes hardware diagnostics, software/O.S. diagnostic, replacing failed hardware, and fixing O.S. corruption and software bugs
• Fulfilled all roles – cashier, freight, restocking, sales, copy, and print
• Supervised and delegated copying and printing orders, general housekeeping, and auditing the registers and safe

Starbucks Coffee Co.

Barista • Jan 2015 - Jan 2019

• Crafted beverages and provided product knowledge and information
• Demonstrated multitasking skills while being flexible to new situations and events were very crucial to the workflow and operation of the store
• Implemented customer retention training including but not limited to giving product demos and account creation for the Starbucks application
• Provided four years of genuine customer service